Privacy Policy QRPay44 —
Member Personal Data Protection

01 Introduction

Qrpay44 ("we", "Platform", "Company") is a trusted online betting and gaming platform operator in Malaysia. As a platform that handles members' financial and personal information daily, we take data protection responsibilities with the utmost seriousness.

This Privacy Policy describes our practices regarding the processing of personal data — covering the types of information we collect, why it is collected, how it is used, and the measures we take to keep your data safe in our care.

This policy applies to all users who access the qrpay44 website, use our mobile app, or interact with any of the services we provide. By registering an account or using the qrpay44 platform, you agree to the terms set out in this Privacy Policy. We encourage you to read this document carefully in its entirety.

02 Personal Information We Collect

We collect various types of information depending on how you interact with the qrpay44 platform. Below are the main categories of data we process:

A. Information You Provide Directly

• Registration Information: Full name, date of birth, identity card or passport number, email address, phone number, and username.
• KYC Verification Documents: Copies of your identity card, passport, bank statement, or other documents required to verify your identity.
• Financial Information: Bank account number, account holder name, and payment details used for deposits and withdrawals.
• Communications: The content of messages you send to our customer support team via live chat or email.

B. Information Collected Automatically

• Technical Data: IP address, browser type, operating system, screen resolution and device information.
• Usage Data: Pages visited, session duration, games played, and actions taken within the platform.
• Transaction Data: Your account's deposit, withdrawal, wagering, and other financial activity history.
• Location Data: Approximate location based on IP address for compliance and security purposes.

C. Information from Third Parties

• Identity verification results from trusted third-party KYC service providers.
• Fraud prevention information from our payment processors and security partners.
• Public data relevant to anti-money laundering (AML) compliance requirements.

03 How We Use Your Data

Every piece of data we collect is used for a clear and legitimate purpose. We do not process your personal information beyond what is required for the following purposes:

04 Legal Basis for Data Processing

Qrpay44 processes your personal data on the following valid legal bases:

• Contract Performance: Processing necessary to provide platform services to you, including account management and transaction processing.
• Legal Obligation: Processing required by applicable law, including KYC requirements, AML reporting, and cooperation with relevant authorities.
• Legitimate Interest: Processing for fraud prevention, platform security, and service improvement purposes, where our interests do not override your fundamental privacy rights.
• Consent: For marketing communications and the use of non-essential cookies, we require your explicit consent beforehand.

05 Sharing Information with Third Parties

Qrpay44 does not sell your personal data to any third party. However, we may share your information in the following limited circumstances:

• Service Providers: Technical partners who help us operate the platform — such as cloud service providers, payment processors, and KYC verification systems. All such providers are bound by strict confidentiality agreements and are only permitted to process your data for purposes we specify.
• Legal Requirements: When required by court order, regulatory body investigation, or any other valid legal obligation.
• Fraud Prevention: Limited sharing with fraud prevention networks to detect and stop illegal activity that may affect you or the platform.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets, your data may be transferred to a successor entity subject to appropriate notice being given to you.

In all data sharing instances, we ensure that equivalent protections are upheld by the receiving parties.

06 Data Retention and Security Measures

The security of your data is our top technical priority. qrpay44 implements multiple layers of protection to ensure your information is always safeguarded:

• Data Encryption: All data is transmitted using TLS 1.3 encryption and sensitive data is stored using AES-256 encryption at the database level.
• Access Control: Only authorised personnel with a legitimate job requirement may access member personal data, and all access is logged in detail.
• Continuous Monitoring: Our 24/7 security monitoring system is always active to detect any unauthorized access attempts.
• Two-Factor Authentication: An additional security layer to protect member accounts from unauthorised access.
• Security Audit: Periodic security assessments by independent cybersecurity experts to identify and address any vulnerabilities.

Data Retention Period

We retain your personal data for as long as necessary to fulfil the purposes of processing, or as required by applicable law:

• Active account data — retained for the duration of the active account plus 5 years after account closure (AML requirement).
• Financial transaction records — minimum 7 years in accordance with financial regulatory requirements.
• Support communication logs — 3 years from the date of last interaction.
• Anonymised analytics data — may be retained indefinitely as it cannot be linked to any individual.

07 Cookies and Tracking Technologies

Qrpay44 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how our platform is used.

Types of Cookies We Use

• Essential Cookies: Required for core platform functionality such as login verification and session security. These cookies cannot be disabled.
• Performance Cookies: Collecting anonymous information on how visitors use the platform to help us make improvements.
• Functional Cookies: Storing your preferences such as language and display settings to provide a more personalised experience.
• Analytics Cookies: Helping us understand usage patterns and overall platform performance.

You can manage cookie settings through your browser. Please note that disabling essential cookies may affect the functionality of the qrpay44 platform.

08 Your Rights Regarding Personal Data

As the owner of your personal data, qrpay44 respects and facilitates the exercise of the following rights:

To exercise any of the above rights, contact our privacy team via email or live chat within the platform. We will process your request within 30 days of receipt.

09 Children's Privacy

The qrpay44 platform is exclusively for users aged 18 and above only. We do not intentionally collect or process any personal information from individuals under the age of 18.

If we discover that we have inadvertently collected personal data from an individual under the age of 18, we will take immediate action to delete that information and close the account in question. If you believe a minor has registered an account on our platform, please contact our support team immediately.

10 Amendments to the Privacy Policy

Qrpay44 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use. When material changes occur, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a clear notice on the platform's home page for a minimum of 14 days.
• Sending email notifications to registered members for changes that materially affect your privacy rights.

Continued use of the qrpay44 platform after an amended Privacy Policy takes effect constitutes your acceptance of the updated policy.

11 Contact Our Privacy Team

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please do not hesitate to contact us:

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom right corner of the platform.

We are committed to responding to all privacy-related enquiries within 3 business days. For official data rights requests, the response period is up to 30 calendar days as required by law.